Contract award: UK-Leicester: benefit services

UK-Leicester: benefit services

2010/S 162-249450

CONTRACT AWARD NOTICE

Services

SECTION I: CONTRACTING AUTHORITY

• I.1)
  NAME, ADDRESSES AND CONTACT POINT(S)

  Attn: Tel. E-mail: Fax Eastern Shires Purchasing Organisation (see www.espo.org) on behalf of Leicester City Council
  Barnsdale Way, Grove Park, Enderby
  Hollie Ruston - Assistant Contracts Admin Officer
  LE19 1ESLeicester
  UNITED KINGDOM
  +44 1162657928
  h.ruston@espo.org
  +44 1162944399

  Internet address(es)

  General address of the contracting authority www.espo.org

  Address of the buyer profile www.espo.org

• I.2)
  TYPE OF THE CONTRACTING AUTHORITY AND MAIN ACTIVITY OR ACTIVITIES

  Regional or local authority

  Other Local authority services

SECTION II: OBJECT OF THE CONTRACT

• II.1)
  DESCRIPTION
• II.1.1)
  Title attributed to the contract

  UK-Leicester: off-site telephony support - 2949/09.

• II.1.2)
  Type of contract and location of works, place of delivery or of performance

  Services

  Service category: No 27

• II.1.3)
  The notice involves

  The conclusion of a framework agreement

• II.1.4)
  Short description of the contract or purchase(s)

  ESPO has been engaged by Leicester City Council Revenues and Benefits Service to invite tenders from suitably qualified and experienced contractors to undertake a full and comprehensive off-site telephony support service over a 4-year contract term. Both the revenues division and the benefits division of the service will utilise the contract over its term as and when necessary but not necessarily at the same time. The successful contractors will supply the service for set periods when required by the Authority during the length of but not necessarily the full term of the contract. Candidates will be required to demonstrate that they are committed to developing service delivery. Other factors, which are extremely important, are innovation and the ability to provide an effective service to a diverse community. At all times calls/enquires are to be answered by trained and experienced staff using customer care / telephone answering techniques. Contract performance standards will be specified and these must be achieved. Staff will be expected to have knowledge of housing/council tax benefit / council tax / national non-domestic rates (business rates) law (English) and procedures. Other requirements include language skills, robust security and quality management systems and experience of similar contract delivery. CPV code: Benefit services; Financial transaction processing and clearing-house services; Telephone-answering services.

• II.1.5)
  Common procurement vocabulary (CPV)

  75310000, 79510000, 66172000

• II.1.6)
  Contract covered by the Government Procurement Agreement (GPA)

  Yes

• II.2)
  TOTAL FINAL VALUE OF CONTRACT(S)
• II.2.1)
  Total final value of contract(s)

  Value 300 000 GBP

  Excluding VAT

SECTION IV: PROCEDURE

• IV.1)
  TYPE OF PROCEDURE
• IV.1.1)
  Type of procedure

  Restricted

• IV.2)
  AWARD CRITERIA
• IV.2.1)
  Award criteria

  The most economically advantageous tender in terms of

  1. price. Weighting 60 %

  2. service provision. Weighting 25 %

  3. staffing, recruitment & training. Weighting 10 %

  4. contract management. Weighting 5 %

• IV.2.2)
  An electronic auction has been used

  No

• IV.3)
  ADMINISTRATIVE INFORMATION
• IV.3.1)
  File reference number attributed by the contracting authority

  2949

• IV.3.2)
  Previous publication(s) concerning the same contract

  Contract notice

  Notice number in the OJEU: 2009/S 97-140108 of 22.5.2009

SECTION V: AWARD OF CONTRACT

CONTRACT NO: 1

• V.1)
  Date of contract award decision:

  12.8.2010

• V.2)
  NUMBER OF OFFERS RECEIVED:

  4

• V.3)
  NAME AND ADDRESS OF ECONOMIC OPERATOR IN FAVOUR OF WHOM A CONTRACT AWARD DECISION HAS BEEN TAKEN

  Capita Business Services Ltd
  71 Victoria Street
  SW1 0XALondon
  UNITED KINGDOM

V.4)
INFORMATION ON VALUE OF CONTRACT

V.5)
THE CONTRACT IS LIKELY TO BE SUB-CONTRACTED

CONTRACT NO: 2

• V.1)
  Date of contract award decision:

  12.8.2010

V.2)
NUMBER OF OFFERS RECEIVED:

• V.3)
  NAME AND ADDRESS OF ECONOMIC OPERATOR IN FAVOUR OF WHOM A CONTRACT AWARD DECISION HAS BEEN TAKEN

  Liberata UK Ltd
  No. 1 London Bridge
  SE1 9AJLondon
  UNITED KINGDOM

V.4)
INFORMATION ON VALUE OF CONTRACT

V.5)
THE CONTRACT IS LIKELY TO BE SUB-CONTRACTED

SECTION VI: COMPLEMENTARY INFORMATION

• VI.1)
  CONTRACT RELATED TO A PROJECT AND/OR PROGRAMME FINANCED BY COMMUNITY FUNDS

  No

• VI.2)
  ADDITIONAL INFORMATION

  GO reference: GO 10082005.

VI.3)
PROCEDURES FOR APPEAL

VI.3.1)
Body responsible for appeal procedures

VI.3.2)
Lodging of appeals

VI.3.3)
Service from which information about the lodging of appeals may be obtained

• VI.4)
  DATE OF DISPATCH OF THIS NOTICE:

  20.8.2010