Tender: UK-London: customer Relation Management software package

UK-London: customer Relation Management software package

2010/S 145-224282

CONTRACT NOTICE

Services

SECTION I: CONTRACTING AUTHORITY

• I.1)
  NAME, ADDRESSES AND CONTACT POINT(S)

  Tel. E-mail: Fax London South Bank University
  103 Borough Road
  SE1 0AALondon
  UNITED KINGDOM
  +44 2078156806
  milligar@lsbu.ac.uk
  +44 2078156888

  Internet address(es)

  General address of the contracting authority www.lsbu.ac.uk

  Address of the buyer profile https://in-tendhost.co.uk/londonsouthbankuniversity

  Further information can be obtained at: As in above-mentioned contact point(s)

  Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained at: As in above-mentioned contact point(s)

  Tenders or requests to participate must be sent to: As in above-mentioned contact point(s)

• I.2)
  TYPE OF THE CONTRACTING AUTHORITY AND MAIN ACTIVITY OR ACTIVITIES

  Body governed by public law

  Education

  The contracting authority is purchasing on behalf of other contracting authorities No

SECTION II: OBJECT OF THE CONTRACT

• II.1)
  DESCRIPTION
• II.1.1)
  Title attributed to the contract by the contracting authority

  UK-London: customer relationship management (crm) software.

• II.1.2)
  Type of contract and location of works, place of delivery or of performance

  Services

  Service category: No 7

  Main place of performance London South Bank University Campus Sites.

• II.1.3)
  The notice involves

  A public contract

II.1.4)
Information on framework agreement

• II.1.5)
  Short description of the contract or purchase(s)

  London South Bank University (LSBU) is seeking to procure a Customer Relationship Management system to support and manage key external facing areas across the University.

  LSBU is seeking a tried and tested system with evidence of the system working successfully in a range of sectors, including Higher Education. The system must be scalable to meet the growing demands placed on it and perform in a manner that meets the end-user's expectations for responsiveness.

  The successful bidder must be in a position to provide a possible element of customisation of the system to meet specific needs in addition to implementation, training and ongoing maintenance and support.

  The specification will include a Phase 1 and Phase 2 rollout. Phase 1 will cover selected external facing teams such as Development and Alumni Relations and Phase 2 the wider corporate roll out. LSBU can only guarantee available budget for the Phase 1 roll out at this stage. The wider corporate roll out will be subject to further budgetary approval.

  Customer Relation Management software package.

  Customer Relation Management software development services.

• II.1.6)
  Common procurement vocabulary (CPV)

  48445000, 72212445

• II.1.7)
  Contract covered by the Government Procurement Agreement (GPA)

  No

II.1.8)
Division into lots

• II.1.9)
  Variants will be accepted

  No

• II.2)
  QUANTITY OR SCOPE OF THE CONTRACT
• II.2.1)
  Total quantity or scope

  London South Bank University has an approved budget for Phase 1 roll out and implementation.

  There is scope for a Phase 2, wider corporate roll out which is subject to annual budgetary availability.

  Excluding VAT

  Range between 120 000 and 190 000 GBP

• II.2.2)
  Options

  Yes

  Number of possible renewals 2

• II.3)
  DURATION OF THE CONTRACT OR TIME-LIMIT FOR COMPLETION

  Duration in months: 60 (from the award of the contract)

SECTION III: LEGAL, ECONOMIC, FINANCIAL AND TECHNICAL INFORMATION

• III.1)
  CONDITIONS RELATING TO THE CONTRACT

III.1.1)
Deposits and guarantees required

III.1.2)
Main financing conditions and payment arrangements and/or reference to the relevant provisions regulating them

III.1.3)
Legal form to be taken by the group of economic operators to whom the contract is to be awarded

• III.1.4)
  Other particular conditions to which the performance of the contract is subject

  No

• III.2)
  CONDITIONS FOR PARTICIPATION
• III.2.1)
  Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

  Information and formalities necessary for evaluating if requirements are met: (a) is bankrupt or is being wound up, where his affairs are being administered by the court, where he has entered into an arrangement with creditors, where he has suspended business activities or is in any analogous situation arising from a similar procedure under national laws and regulations;

  (b) is the subject of proceedings for a declaration of bankruptcy, for an order for compulsory winding up or administration by the court or of an arrangement with creditors or of any other similar proceedings under national laws and regulations;

  (c) has been convicted by a judgment which has the force of res judicata in accordance with the legal provisions of the country of any offence concerning his professional conduct;

  (d) has been guilty of grave professional misconduct proven by any means which the contracting authorities can demonstrate;

  (e) has not fulfilled obligations relating to the payment of social security contributions in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority;

  (f) has not fulfilled obligations relating to the payment of taxes in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority;

  (g) is guilty of serious misrepresentation in supplying the information required under this Section or has not supplied such information;

  (h) has been the subject of a conviction for participation in a criminal organisation, as defined in Article 2(1) of Council Joint Action 98/733/JHA;

  (i) has been the subject of a conviction for corruption, as defined in Article 3 of the Council Act of 26.5.1972 and Article 3(1) of Council Joint Action 98/742/JHA3 respectively;

  (j) has been the subject of a conviction for fraud within the meaning of Article 1 of the Convention relating to the protection of the financial interests of the European Communities;

  (k) has been the subject of a conviction for money laundering, as defined in Article 1 of Council Directive 91/308/EEC of 10.6.1991 on prevention of the use of the financial system for the purpose of money laundering.

• III.2.2)
  Economic and financial capacity

  Information and formalities necessary for evaluating if requirements are met: (a) appropriate statements from banks or, where appropriate, evidence of relevant professional risk indemnity insurance;

  (b) the presentation of balance-sheets or extracts from the balance-sheets, where publication of the balance-sheet is required under the law of the country in which the economic operator is established;

  (c) a statement of the undertaking's overall turnover and, where appropriate, of turnover in the area covered by the contract for a maximum of the last three financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on these turnovers is available.

• III.2.3)
  Technical capacity

  Information and formalities necessary for evaluating if requirements are met:

  (b) a list of the principal deliveries effected or the main services provided in the past three years, with the sums, dates and recipients, whether public or private, involved. Evidence of delivery and services provided shall be given: - where the recipient was a contracting authority, in the form of certificates issued or countersigned by the competent authority, - where the recipient was a private purchaser, by the purchaser's certification or, failing this, simply by a declaration by the economic operator;

  (c) an indication of the technicians or technical bodies involved, whether or not belonging directly to the economic operator's undertaking, especially those responsible for quality control and, in the case of public works contracts, those upon whom the contractor can call in order to carry out the work;

  (d) a description of the technical facilities and measures used by the supplier or service provider for ensuring quality and the undertaking's study and research facilities;

  (e) where the products or services to be supplied are complex or, exceptionally, are required for a special purpose, a check carried out by the contracting authorities or on their behalf by a competent official body of the country in which the supplier or service provider is established, subject to that body's agreement, on the production capacities of the supplier or the technical capacity of the service provider and, if necessary, on the means of study and research which are available to it and the quality control measures it will operate;

  (f) the educational and professional qualifications of the service provider or contractor and/or those of the undertaking's managerial staff and, in particular, those of the person or persons responsible for providing the services or managing the work;

  (g) for public works contracts and public services contracts, and only in appropriate cases, an indication of the environmental management measures that the economic operator will be able to apply when performing the contract;

  (h) a statement of the average annual manpower of the service provider or contractor and the number of managerial staff for the last 3 years;

  (i) a statement of the tools, plant or technical equipment available to the service provider or contractor for carrying out the contract;

  (j) an indication of the proportion of the contract which the services provider intends possibly to subcontract;

  (k) with regard to the products to be supplied:

  (i) samples, descriptions and/or photographs, the authenticity of which must be certified if the contracting authority so requests;

  (ii) certificates drawn up by official quality control institutes or agencies of recognised competence attesting the conformity of products clearly identified by references to specifications or standards.

• III.2.4)
  Reserved contracts

  No

• III.3)
  CONDITIONS SPECIFIC TO SERVICES CONTRACTS
• III.3.1)
  Execution of the service is reserved to a particular profession

  No

• III.3.2)
  Legal entities should indicate the names and professional qualifications of the staff responsible for the execution of the service

  No

SECTION IV: PROCEDURE

• IV.1)
  TYPE OF PROCEDURE
• IV.1.1)
  Type of procedure

  Accelerated restricted

  Justification for the choice of accelerated procedure: The execution of this contract is reliant on a rapid approach to the market. Failing to award a contract by October 2010 could lead to budgetary funding being withdrawn for the project and not being injected into the economy. This justification is in line with the advice of the Commission, regarding the exceptional nature of the current economic situation and financial crisis. The accelerated procedure on the grounds of urgency will help ensure distribution of public funds to the market.

• IV.1.2)
  Limitations on the number of operators who will be invited to tender or to participate

  Envisaged number of operators 6

  Objective criteria for choosing the limited number of candidates: The University intends to invite the top 6 candidates to tender on the basis of order of ranking. The objective criteria that will be used to rank candidates are as follows: Company status, financial standing, insurance, health & safety, technical capability resource and capacity, quality assurance, recent experience and references, equality & diversity, sustainability.

  Further details of weightings and the selection process will be included in the pre-qualification documents.

IV.1.3)
Reduction of the number of operators during the negotiation or dialogue

• IV.2)
  AWARD CRITERIA
• IV.2.1)
  Award criteria

  The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

• IV.2.2)
  An electronic auction will be used

  No

• IV.3)
  ADMINISTRATIVE INFORMATION
• IV.3.1)
  File reference number attributed by the contracting authority

  LSBU Reference - 09/020/ICT

• IV.3.2)
  Previous publication(s) concerning the same contract

  Prior information notice

  Notice number in OJ: 2009/S 68-098900 of 6.4.2009

• IV.3.3)
  Conditions for obtaining specifications and additional documents

  Payable documents No

• IV.3.4)
  Time-limit for receipt of tenders or requests to participate

  10.8.2010 - 12:00

• IV.3.5)
  Date of dispatch of invitations to tender or to participate to selected candidates

  24.8.2010

• IV.3.6)
  Language(s) in which tenders or requests to participate may be drawn up

  English.

IV.3.7)
Minimum time frame during which the tenderer must maintain the tender

IV.3.8)
Conditions for opening tenders

SECTION VI: COMPLEMENTARY INFORMATION

VI.1)
THIS IS A RECURRENT PROCUREMENT

VI.2)
CONTRACT RELATED TO A PROJECT AND/OR PROGRAMME FINANCED BY EU FUNDS

• VI.3)
  ADDITIONAL INFORMATION

  The tender process will be managed wholly via London South Bank University's e-tendering web portal. Potential Bidders MUST express an interest and complete the pre-qualification questionnaires (PQQ) by accessing the web-portal at the URL: https://in-tendhost.co.uk/londonsouthbankuniversity.

  The University reserves the right to cancel the tender process at any stage. The University does not accept any liability for any costs incurred in tendering.

  GO reference: GO 10072616/01.

VI.4)
PROCEDURES FOR APPEAL

VI.4.1)
Body responsible for appeal procedures

VI.4.2)
Lodging of appeals

VI.4.3)
Service from which information about the lodging of appeals may be obtained

• VI.5)
  DATE OF DISPATCH OF THIS NOTICE:

  26.7.2010