Tender, utilities: UK-London: IT services: consulting, software development, Internet and support

UK-London: IT services: consulting, software development, Internet and support

2010/S 144-222685

CONTRACT NOTICE - UTILITIES

Services

SECTION I: CONTRACTING ENTITY

• I.1)
  NAME, ADDRESSES AND CONTACT POINT(S)

  Attn: Tel. E-mail: Eurostar International Limited
  Times House, Bravingtons Walk, Regent Quarter
  IS Procurement Team
  N1 9AWLondon
  UNITED KINGDOM
  +44 2078435000
  IS_EU_Procurement@Eurostar.co.uk

  Internet address(es)

  General address of the contracting entity Eurostar.com

  Further information can be obtained at: As in above-mentioned contact point(s)

  Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained at: As in above-mentioned contact point(s)

  Tenders or requests to participate must be sent to: As in above-mentioned contact point(s)

• I.2)
  MAIN ACTIVITY OR ACTIVITIES OF THE CONTRACTING ENTITY

  Railway services

SECTION II: OBJECT OF THE CONTRACT

• II.1)
  DESCRIPTION
• II.1.1)
  Title attributed to the contract by the contracting entity

  Provision of IT infrastructure services.

• II.1.2)
  Type of contract and location of works, place of delivery or of performance

  Services

  Service category: No 7

  Main place of performance UK.

• II.1.3)
  The notice involves

  A public contract

II.1.4)
Information on framework agreement

• II.1.5)
  Short description of the contract or purchase(s)

  Eurostar is seeking an IT service provider to provide all or a combination of the following services:

  1. Network services: this service offering will include the provision of data network, voice and telephony services across all Eurostar locations in the UK, France and Belgium. It will also include the setting up, maintenance, and management of data networks to/from the Eurostar Data Centre facility and Disaster Recovery site. Network services are expected to be both wired and wireless depending on the location;

  2. Service desk, desktop & field support: this service offering will encompass the provision of an internal service desk for 2 000 users in the UK, France and Belgium with multi-lingual capabilities in English, French, Flemish / Dutch. The service desk will be the single point of contact for all IS related queries and support. It will also encompass providing level 2 & 3 support across 15 Eurostar and remote locations as the case may be. The support will not only be for break/fix but also for IMACs, New Builds, CMDB etc. Management of 3rd party suppliers;

  3. Data centre operations: this service offering will include the provision of a data centre facility for Eurostar systems and applications. It will include migration and/or virtualisation of the server environment, server OS management (Wintel, Unix), storage management, active directory & email management, disaster recovery & business continuity provisions, systems hosting, monitoring & maintenance of the IS estate for Eurostar as well as facilities management (power, cooling etc) for the same;

  4. Eurostar.com hosting: this service offering will include hosting of the Eurostar nominated distribution systems, monitoring and maintenance of hosting infrastructure associated with the systems providing industry expected service standards;

  5. Testing: this service offering will include testing services for applications / services for Eurostar users.

  Expressions of interest are invited from suitably qualified and experienced organisations who wish to be considered for inclusion on a select list of bidders for the supply of an Information communication technology support services agreement.

  It is expected that there will be necessity to include TUPE arrangements in the process and therefore applicants need to be conscious and embracing of this requirement. Applicants without TUPE capabilities should not apply.

  Suppliers will need to have a strong presence in UK, France and Belgium and Eurostar will not look to consider those who do not meet this criteria.

  Further details on each Lot are provided in Annex B below.

• II.1.6)
  Common procurement vocabulary (CPV)

  72000000

• II.1.7)
  Contract covered by the Government Procurement Agreement (GPA)

  Yes

• II.1.8)
  Division into lots

  Yes

  tenders should be submitted for one or more lots

• II.1.9)
  Variants will be accepted

  Yes

• II.2)
  QUANTITY OR SCOPE OF THE CONTRACT
• II.2.1)
  Total quantity or scope

  Eurostar is seeking an IT service provider to provide all or a combination of the following services:

  1. Network services: this service offering will include the provision of data network, voice and telephony services across all Eurostar locations in the UK, France and Belgium. It will also include the setting up, maintenance, and management of data networks to/from the Eurostar data centre facility and disaster recovery site. Network services are expected to be both Wired and Wireless depending on the location;

  2. Service desk, desktop & field support: this service offering will encompass the provision of an internal service desk for 2 000 users in the UK, France and Belgium with multi-lingual capabilities in English, French, Flemish / Dutch. The Service Desk will be the single point of contact for all IS related queries and support. It will also encompass providing Level 2 & 3 support across 15 Eurostar and remote locations as the case may be. The support will not only be for break/fix but also for IMACs, New Builds, CMDB etc. Management of 3rd party suppliers;

  3. Data centre operations: this service offering will include the provision of a Data Centre facility for Eurostar systems and applications. It will include migration and/or virtualisation of the server environment, server OS management (Wintel, Unix), Storage management, active directory & Email management, disaster recovery & business continuity provisions, systems hosting, monitoring & maintenance of the IS estate for Eurostar as well as facilities management (power, cooling etc) for the same;

  4. Eurostar.com hosting: this service offering will include hosting of the Eurostar nominated distribution systems, monitoring and maintenance of hosting infrastructure associated with the systems providing industry expected service standards;

  5. Testing: this service offering will include Testing services for applications / services for Eurostar users.

  Expressions of interest are invited from suitably qualified and experienced organisations who wish to be considered for inclusion on a select list of bidders for the supply of an information communication technology support services agreement.

  It is expected that there will be necessity to include TUPE arrangements in the process and therefore applicants need to be conscious and embracing of this requirement. Applicants without TUPE capabilities should not apply.

  Suppliers will need to have a strong presence in UK, France and Belgium and Eurostar will not look to consider those who do not meet this criteria.

  Further details on each Lot are provided in Annex B below.

• II.2.2)
  Options

  No

• II.3)
  DURATION OF THE CONTRACT OR TIME LIMIT FOR COMPLETION

  Duration in months: 60 (from the award of the contract)

INFORMATION ABOUT LOTS

LOT NO: 1

TITLE CON02797

• 1)SHORT DESCRIPTION

  Network Services: this service offering will include the provision of data network, voice and telephony services across all Eurostar locations in the UK, France and Belgium. It will also include the setting up, maintenance, and management of data networks to/from the Eurostar data centre facility and disaster recovery site. Network services are expected to be both wired and wireless depending on the location.

• 2)COMMON PROCUREMENT VOCABULARY (CPV)

  72000000, 72700000, 72710000, 72241000

• 3)QUANTITY OR SCOPE

  Network Services: this service offering will include the provision of data network, voice and telephony services across all Eurostar locations in the UK, France and Belgium. It will also include the setting up, maintenance, and management of data networks to/from the Eurostar data centre facility and disaster recovery site. Network services are expected to be both wired and wireless depending on the location.

• 4)INDICATION ABOUT DIFFERENT DATE FOR DURATION OF CONTRACTOR STARTING/COMPLETION

  Duration in months: 24 (from the award of the contract)

LOT NO: 2

TITLE CON02798

• 1)SHORT DESCRIPTION

  Service desk, desktop & field support: this service offering will encompass the provision of an internal service desk for 2 000 users in the UK, France and Belgium with multi-lingual capabilities in English, French, Flemish / Dutch. The service desk will be the single point of contact for all IS related queries and support. It will also encompass providing level 2 & 3 support across 15 Eurostar and remote locations as the case may be. The support will not only be for break/fix but also for IMACs, New Builds, CMDB etc. Management of 3rd party suppliers.

• 2)COMMON PROCUREMENT VOCABULARY (CPV)

  72000000, 72250000, 72600000, 72150000, 72810000, 72315100, 72315000

• 3)QUANTITY OR SCOPE

  Service desk, desktop & field support: this service offering will encompass the provision of an internal service desk for 2 000 users in the UK, France and Belgium with multi-lingual capabilities in English, French, Flemish / Dutch. The service desk will be the single point of contact for all IS related queries and support. It will also encompass providing level 2 & 3 support across 15 Eurostar and remote locations as the case may be. The support will not only be for break/fix but also for IMACs, New Builds, CMDB etc. Management of 3rd party suppliers.

• 4)INDICATION ABOUT DIFFERENT DATE FOR DURATION OF CONTRACTOR STARTING/COMPLETION

  Duration in months: 60 (from the award of the contract)

LOT NO: 3

TITLE CON02799

• 1)SHORT DESCRIPTION

  Data centre operations: this service offering will include the provision of a data centre facility for Eurostar systems and applications. It will include migration and/or virtualisation of the server environment, server OS management (Wintel, Unix), storage management, active directory & Email management, disaster recovery & business continuity provisions, systems hosting, monitoring & maintenance of the IS estate for Eurostar as well as facilities management (power, cooling etc) for the same.

• 2)COMMON PROCUREMENT VOCABULARY (CPV)

  72000000, 72100000, 72200000, 72300000, 72400000, 72500000, 72910000, 64200000

• 3)QUANTITY OR SCOPE

  Data centre operations: this service offering will include the provision of a Data Centre facility for Eurostar systems and applications. It will include migration and/or virtualisation of the server environment, server OS management (Wintel, Unix), storage management, active directory & Email management, disaster recovery & business continuity provisions, systems hosting, monitoring & maintenance of the IS estate for Eurostar as well as facilities management (power, cooling etc) for the same.

• 4)INDICATION ABOUT DIFFERENT DATE FOR DURATION OF CONTRACTOR STARTING/COMPLETION

  Duration in months: 60 (from the award of the contract)

LOT NO: 4

TITLE CON02800

• 1)SHORT DESCRIPTION

  Eurostar.com hosting: this service offering will include Hosting of the Eurostar nominated distribution systems, monitoring and maintenance of hosting infrastructure associated with the systems providing industry expected service standards.

• 2)COMMON PROCUREMENT VOCABULARY (CPV)

  72000000, 72400000

• 3)QUANTITY OR SCOPE

  Eurostar.com hosting: this service offering will include Hosting of the Eurostar nominated distribution systems, monitoring and maintenance of hosting infrastructure associated with the systems providing industry expected service standards.

• 4)INDICATION ABOUT DIFFERENT DATE FOR DURATION OF CONTRACTOR STARTING/COMPLETION

  Duration in months: 60 (from the award of the contract)

LOT NO: 5

TITLE CON02801

• 1)SHORT DESCRIPTION

  Testing: this service offering will include testing services for applications / services for Eurostar users.

  Expressions of interest are invited from suitably qualified and experienced organisations who wish to be considered for inclusion on a select list of bidders for the supply of an information communication technology support services agreement.

  It is expected that there will be necessity to include TUPE arrangements in the process and therefore applicants need to be conscious and embracing of this requirement. Applicants without TUPE capabilities should not apply.

  Suppliers will need to have a strong presence in UK, France and Belgium and Eurostar will not look to consider those who do not meet this criteria.

• 2)COMMON PROCUREMENT VOCABULARY (CPV)

  72000000, 72800000, 72810000

• 3)QUANTITY OR SCOPE

  Testing: this service offering will include testing services for applications / services for Eurostar users.

  Expressions of interest are invited from suitably qualified and experienced organisations who wish to be considered for inclusion on a select list of bidders for the supply of an information communication technology support services agreement.

  It is expected that there will be necessity to include TUPE arrangements in the process and therefore applicants need to be conscious and embracing of this requirement. Applicants without TUPE capabilities should not apply.

  Suppliers will need to have a strong presence in UK, France and Belgium and Eurostar will not look to consider those who do not meet this criteria.

• 4)INDICATION ABOUT DIFFERENT DATE FOR DURATION OF CONTRACTOR STARTING/COMPLETION

  Duration in months: 60 (from the award of the contract)

SECTION III: LEGAL, ECONOMIC, FINANCIAL AND TECHNICAL INFORMATION

• III.1)
  CONDITIONS RELATING TO THE CONTRACT

III.1.1)
Deposits and guarantees required

III.1.2)
Main financing conditions and payment arrangements and/or reference to the relevant provisions regulating them

III.1.3)
Legal form to be taken by the grouping of economic operators to whom the contract is to be awarded

• III.1.4)
  Other particular conditions to which the performance of the contract is subject

  No

• III.2)
  CONDITIONS FOR PARTICIPATION
• III.2.1)
  Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

  Information and formalities necessary for evaluating if requirements are met: Suitably capable companies are invited to express interest in the process by sending a request in writing only to IS_EU_Procurement@eurostar.co.uk. In reply, Eurostar International Limited will in the first instance request a mutually binding Non Disclosure Agreement be signed and subsequently issue a PQQ (pre qualification questionnaire) in order to determine suitability to our requirements. Those shortlisted will be further invited to complete a formal proposal in order for Eurostar International Limited to determine the most suitable vendor(s) with which to engage.

III.2.2)
Economic and financial capacity

III.2.3)
Technical capacity

• III.2.4)
  Reserved contracts

  No

• III.3)
  CONDITIONS SPECIFIC TO SERVICES CONTRACTS
• III.3.1)
  Execution of the service is reservedto a particular profession

  No

• III.3.2)
  Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service

  No

SECTION IV: PROCEDURE

• IV.1)
  TYPE OF PROCEDURE
• IV.1.1)
  Type of procedure

  Negotiated

  Candidates have already been selected No

• IV.2)
  AWARD CRITERIA
• IV.2.1)
  Award criteria

  The most economically advantageous tender in terms ofthe criteria stated in the specifications or in the invitation to tender or to negotiate

• IV.2.2)
  An electronic auction will be used

  No

• IV.3)
  ADMINISTRATIVE INFORMATION
• IV.3.1)
  File reference number attributed by the contracting entity

  CON02797 to CON02801 inclusive

• IV.3.2)
  Previous publication concerning the same contract

  No

• IV.3.3)
  Conditions for obtaining specifications and additional documents

  Payable documents No

• IV.3.4)
  Time limit for receipt of tenders or requests to participate

  27.8.2010 - 12:00

• IV.3.5)
  Language(s) in which tenders or requests to participate may be drawn up

  English.

IV.3.6)
Minimum time frame during which the tenderer must maintain the tender

IV.3.7)
Conditions for opening tenders

SECTION VI: COMPLEMENTARY INFORMATION

• VI.1)
  THIS IS A RECURRENT PROCUREMENT

  No

• VI.2)
  CONTRACT(S) RELATED TO A PROJECT AND/OR PROGRAMME FINANCED BY COMMUNITY FUNDS

  No

VI.3)
ADDITIONAL INFORMATION

• VI.4)
  PROCEDURES FOR APPEAL
• VI.4.1)
  Body responsible for appeal procedures

  As in I.1 above

• VI.4.2)
  Lodging of appeals

  Precise information on deadline(s) for lodging appeals: Eurostar International Limited will incorporate a minimum of 10 clear calendar days standstill period at the point of information on the award being advised to unsuccessful bidders in writing. This period allows for unsuccessful bidders to seek further debriefing from the contracting authority before the contract is entered into. Applicants have two (2) working days from the notification of the award decision to request additional debriefing and that information has to be provided a minimum of three (3) working days before the expiry of the standstill period. Such additional information should be requested from the contracting entity (see I.1 above). If an appeal regarding the award of the contract has not been successfully resolved, the Utilities Contracts (Scotland) Regulations 2006 (SSI2006 No.2) provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rule to take action in the Sheriff Court of Session. Any such action must be brought promptly (generally within three (3) months). Where a contract has not been entered into, the court may order the setting aside of the award decision or order the authority to amend any document and may award damages. If the contract has been entered into, the court may only award damages. (The purpose of the standstill period referred to above is to allow parties to apply to the courts to set aside award decision before the contract is entered into).

VI.4.3)
Service from which information about the lodging of appeals may be obtained

• VI.5)
  DATE OF DISPATCH OF THIS NOTICE:

  23.7.2010