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Tender: UK-London: call centre

Tue, 27/07/2010 - 05:30
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UK-London: call centre

2010/S 143-220823

CONTRACT NOTICE

Services

SECTION I: CONTRACTING AUTHORITY

  • I.1)
    NAME, ADDRESSES AND CONTACT POINT(S)

    Attn: E-mail: The Carbon Trust
    6th Floor, 5 New Street Square
    Please include "Provision of Technical and Customer Services to the Carbon Trust" in the subject field of all emails
    EC4A 3BFLondon
    UNITED KINGDOM
    Technicalsupportservices.ojeu@carbontrust.co.uk

    Internet address(es)

    General address of the contracting authority www.carbontrust.co.uk

    Further information can be obtained at: As in above-mentioned contact point(s)

    Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained at: As in above-mentioned contact point(s)

    Tenders or requests to participate must be sent to: As in above-mentioned contact point(s)

  • I.2)
    TYPE OF THE CONTRACTING AUTHORITY AND MAIN ACTIVITY OR ACTIVITIES

    Body governed by public law

    Environment

    The contracting authority is purchasing on behalf of other contracting authorities No

SECTION II: OBJECT OF THE CONTRACT

  • II.1)
    DESCRIPTION
  • II.1.1)
    Title attributed to the contract by the contracting authority

    Technical & customer services.

  • II.1.2)
    Type of contract and location of works, place of delivery or of performance

    Services

    Service category: No 11

    Main place of performance Greater London and throughout wider UK, Wales, Scotland and NI.

    NUTS code UKI1

  • II.1.3)
    The notice involves

    A public contract

    • II.1.4)
    Information on framework agreement

  • II.1.5)
    Short description of the contract or purchase(s)

    Provision of technical advice and customer service to support carbon reduction schemes, including: management of advice telephone line /email advice; complaint handling; loan application administration; loan collection and arrears management; administration of the Energy Technology List; technical consultant selection, management and payment; provision of technical advice on low carbon and renewable technologies; technical research; technical training; and energy saving assessment. Please refer to the Supplementary Information pack for further information.

  • II.1.6)
    Common procurement vocabulary (CPV)

    79512000, 79411000, 75112000, 79410000, 72221000, 79940000, 79990000

  • II.1.7)
    Contract covered by the Government Procurement Agreement (GPA)

    Yes

  • II.1.8)
    Division into lots

    No

  • II.1.9)
    Variants will be accepted

    Yes

  • II.2)
    QUANTITY OR SCOPE OF THE CONTRACT
  • II.2.1)
    Total quantity or scope

    It is envisaged that the contracts will be awarded for an initial period of Three (3) years. The Carbon Trust reserves the right to extend the contract for one period of up to 24 months or two periods of up to 12 months each.

    The Carbon Trust reserves the right not to award a contract or to award part of a contract only.

  • II.2.2)
    Options

    Yes

    description of these options: Option to extend the contract for two periods of up to 12 months each or one period of up to 24 months.

    provisional timetable for recourse to these options: in months: 30 (from the award of the contract)

  • II.3)
    DURATION OF THE CONTRACT OR TIME-LIMIT FOR COMPLETION

    Duration in months: 60 (from the award of the contract)

SECTION III: LEGAL, ECONOMIC, FINANCIAL AND TECHNICAL INFORMATION

  • III.1)
    CONDITIONS RELATING TO THE CONTRACT
  • III.1.1)
    Deposits and guarantees required

    May be offered and/or required.

  • III.1.2)
    Main financing conditions and payment arrangements and/or reference to the relevant provisions regulating them

    Further details will be set out in contractual documentation.

  • III.1.3)
    Legal form to be taken by the group of economic operators to whom the contract is to be awarded

    If the service provider is a consortium, the members of the consortium must select from amongst themselves a lead contractor acceptable to the Carbon Trust.

  • III.1.4)
    Other particular conditions to which the performance of the contract is subject

    Yes

    The individuals or teams proposed by the service provider to deliver specific services must not be changed without the written consent of the Carbon Trust.

    A service provider that has been convicted of the following offences will not be eligible to participate:

    — Conspiracy (where that conspiracy relates to participation in a criminal organisation),

    — corruption,

    — bribery,

    — fraud,

    — money laundering.

    We are also likely to exclude service providers and/or individuals from participation on the following grounds:

    — if they are insolvent or have any insolvency proceedings commenced against them,

    — if they are convicted of a criminal offence relating to the conduct of their business or profession,

    — if they have committed an act of grave misconduct in the course of their business or profession,

    — if they have not fulfilled obligations relating to the payment of social security contributions,

    — if they have not fulfilled obligations relating to the payment of taxes,

    — if they are guilty of serious misrepresentation in providing any information required by the Carbon Trust.

  • III.2)
    CONDITIONS FOR PARTICIPATION
  • III.2.1)
    Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

    Information and formalities necessary for evaluating if requirements are met: The service provider is required to fully complete a pre-qualification questionnaire (PQQ) which must first be requested from the contact point in section I.1 of this Contract Notice and submitted no later than the deadline stated in section IV.3.4 of this Contract Notice. All corporate information required must be detailed in full in the PQQ. Partial completion of the details pertaining to this section may disqualify the services provider from participating further in the procurement.

  • III.2.2)
    Economic and financial capacity

    Information and formalities necessary for evaluating if requirements are met: The service provider is required to fully complete a pre-qualification questionnaire (PQQ) which must first be requested from the contact point in section I.1 of this contract notice and submitted no later than the deadline stated in section IV.3.4 of this Contract Notice. All economic and financial capacity information required must be detailed in full in the appropriate PQQ section. Partial completion of the details pertaining to this section may disqualify the services provider from participating further in the procurement.

    Minimum level(s) of standards possibly required Evidence that the service provider is in a satisfactory.

    Financial position to deliver the required services.

  • III.2.3)
    Technical capacity

    Information and formalities necessary for evaluating if requirements are met:

    The service provider is required to fully complete a pre-qualification questionnaire (PQQ) which must first be requested from the contact point in section I.1 of this contract notice and submitted no later than the deadline stated in section IV.3.4 of this Contract Notice. All technical capacity information required must be detailed in full in the appropriate PQQ section. Partial completion of the details pertaining to this section may disqualify the services provider from participating further in the procurement.

    Minimum level(s) of standards possibly required

    The service provider should demonstrate that it has either delivered services very similar to the service requirement, or demonstrate a sufficient aptitude to deliver the same.

  • III.2.4)
    Reserved contracts

    No

  • III.3)
    CONDITIONS SPECIFIC TO SERVICES CONTRACTS
  • III.3.1)
    Execution of the service is reserved to a particular profession

    No

  • III.3.2)
    Legal entities should indicate the names and professional qualifications of the staff responsible for the execution of the service

    Yes

SECTION IV: PROCEDURE

  • IV.1)
    TYPE OF PROCEDURE
  • IV.1.1)
    Type of procedure

    Restricted

  • IV.1.2)
    Limitations on the number of operators who will be invited to tender or to participate

    Envisaged minimum number 5 maximum number 6

    Objective criteria for choosing the limited number of candidates: As per PQQ.

    • IV.1.3)
    Reduction of the number of operators during the negotiation or dialogue

  • IV.2)
    AWARD CRITERIA
  • IV.2.1)
    Award criteria

    The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

  • IV.2.2)
    An electronic auction will be used

    No

  • IV.3)
    ADMINISTRATIVE INFORMATION

    • IV.3.1)
    File reference number attributed by the contracting authority

  • IV.3.2)
    Previous publication(s) concerning the same contract

    No

  • IV.3.3)
    Conditions for obtaining specifications and additional documents

    Payable documents No

  • IV.3.4)
    Time-limit for receipt of tenders or requests to participate

    9.9.2010 - 12:00

    • IV.3.5)
    Date of dispatch of invitations to tender or to participate to selected candidates

  • IV.3.6)
    Language(s) in which tenders or requests to participate may be drawn up

    English.

    • IV.3.7)
    Minimum time frame during which the tenderer must maintain the tender

    IV.3.8)
    Conditions for opening tenders

SECTION VI: COMPLEMENTARY INFORMATION

  • VI.1)
    THIS IS A RECURRENT PROCUREMENT

    Yes

    estimated timing for further notices to be published: 60.

  • VI.2)
    CONTRACT RELATED TO A PROJECT AND/OR PROGRAMME FINANCED BY EU FUNDS

    No

  • VI.3)
    ADDITIONAL INFORMATION

    Requests to participate are to be made through the completion of a Carbon Trust pre-qualification questionnaire (PQQ) which must be submitted in electronic format only to the contact point e-mail address detailed in section I.1 above. To obtain the PQQ operators must first e-mail Technicalsupportservices.ojeu@carbontrust.co.uk stating" Provision of Technical and Customer Services to the Carbon Trust" in the subject field.

    A supplementary Information Pack (SIP) will be issued to operators in conjunction with the PQQ in order to provide additional information pertaining to the services provision required and give further detail about the procurement process.

    A bidders briefing will also be held for interested parties on 11.8.2010. Operators must register for the bidders briefing by applying to the Technicalsupportservices.ojeu@carbontrust.co.uk mailbox stating"Bidders Briefing for Technical and customer services provision" in the subject field and further details of the briefing session will be provided at that point.

    The Carbon Trust reserves the right not to award a contract or to award part of a contract only. The costs of tendering shall be the responsibility of bidders.

    You are further advised that the entire Carbon Trust and all of its Group companies and subsidiaries may benefit from any contract(s) that arise from this procurement. This currently includes, but may not be limited to in future group restructuring:

    Carbon Trust.

    Carbon Trust Enterprises Limited;

    Carbon Trust Footprinting Certification Company Limited;

    Carbon Trust Footprinting Company Limited;

    Carbon Trust Standard Company Limited;

    Low Carbon Workplace Limited; and,

    Additional companies within the Carbon Trust Group, as may be notified by the Carbon Trust from time to time.

    Further, you are advised that you may be required to contract directly with the relevant Group company as notified to you. All contract duties, liabilities and obligations will consequently be between you and the Carbon Trust or the relevant Group company”.

    For further details about the Carbon Trust please see our website: http://www.carbontrust.co.uk.

  • VI.4)
    PROCEDURES FOR APPEAL
  • VI.4.1)
    Body responsible for appeal procedures

    Tel. Internet: The High Court
    Royal Courts of Justice The Strand
    WC2A 2LLLondon
    UNITED KINGDOM
    +44 2079476000
    www.hmcourts-service.co.uk

  • VI.4.2)
    Lodging of appeals

    Precise information on deadline(s) for lodging appeals: The Carbon Trust will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.

    The Public Contracts Regulations 2006 (SI 2006 No 5) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).

    • VI.4.3)
    Service from which information about the lodging of appeals may be obtained

  • VI.5)
    DATE OF DISPATCH OF THIS NOTICE:

    23.7.2010