Contract award: UK-Enfield: research services

UK-Enfield: research services

2010/S 55-081265

CONTRACT AWARD NOTICE

Services

SECTION I: CONTRACTING AUTHORITY

• I.1)
  NAME, ADDRESSES AND CONTACT POINT(S)

  Contact: Attn: Tel. E-mail: Fax Lee Valley Regional Park Authority
  Myddelton House, Bulls Cross
  Performance and Information Management
  Procurement
  EN2 9HGEnfield
  UNITED KINGDOM
  +44 1992709849
  procurement@leevalleypark.org.uk
  +44 1992709922

  Internet address(es)

  General address of the contracting authority www.leevalleypark.org.uk

  Address of the buyer profile http://www.mytenders.org/search/Search_AuthProfile.aspx?ID=AA0125

• I.2)
  TYPE OF THE CONTRACTING AUTHORITY AND MAIN ACTIVITY OR ACTIVITIES

  Regional or local authority

  Recreation, culture and religion

  The contracting authority is purchasing on behalf of other contracting authorities Yes

SECTION II: OBJECT OF THE CONTRACT

• II.1)
  DESCRIPTION
• II.1.1)
  Title attributed to the contract

  Visitor tracking and customer research.

• II.1.2)
  Type of contract and location of works, place of delivery or of performance

  Services

  Service category: No 10

  Main place of performance Various Sites across: Hertfordshire, Essex and London.

  NUTS code UK

II.1.3)
The notice involves

• II.1.4)
  Short description of the contract or purchase(s)

  The Lee Valley Regional Park Authority (LVRPA) wishes to appoint a consultancy/agency with experience in the delivery of visitor/customer tracking research in order to aid the Authority in delivering improved customer performance.

  The LVRPA is seeking a consultancy/agency with an in-depth knowledge and experience of all aspects of the development and delivery of customer research.

  This will include:

  — To measure customer/visitor satisfaction levels and profile visitors across sites/facilities randomly through the year,

  — To track changes over time by comparing responses on a quarterly and annual basis,

  — To monitor customer feedback, positive or negative, on topics customers may have raised, thus highlighting areas of concern at an early stage.

  The consultancy/agency will need to demonstrate within their team they have the capability to conduct detailed customer research. It will also need to have an appreciation of the wider sport, leisure, social, economic and environmental, agendas which any customer research needs to take account.

  The consultancy/agency will need to demonstrate an understanding of current UK and EU legislation and Government guidelines on customer satisfaction tracking i.e. BVPI to ensure that this exercise is conducted using a best practice approach.

  The consultancy/agency will need to be able to identify and demonstrate respective management of risk throughout the project.

  The consultancy/agency will be required to demonstrate their general approach to working with clients for this type of work and provide examples of how their team will interact with the LVRPA for this assignment.

  The LVRPA will need to be satisfied that the consultancy/agency has the capacity to deliver this project.

  LVPRA will provide a lead officer to act as lead liaison for the project. The lead officer will be supported by a panel of LVRPA officers with operations management, marketing, communications and service department representation.

  Please see the invitation to tender documentation for full details. Link provided under the additional information.

• II.1.5)
  Common procurement vocabulary (CPV)

  73110000

• II.1.6)
  Contract covered by the Government Procurement Agreement (GPA)

  Yes

• II.2)
  TOTAL FINAL VALUE OF CONTRACT(S)
• II.2.1)
  Total final value of contract(s)

  Value 177 900 GBP

  Excluding VAT

SECTION IV: PROCEDURE

• IV.1)
  TYPE OF PROCEDURE
• IV.1.1)
  Type of procedure

  Open

• IV.2)
  AWARD CRITERIA
• IV.2.1)
  Award criteria

  The most economically advantageous tender in terms of

  1. Value for money. Weighting 50 %

  2. A proven track record in the delivery of visitor/customer tracking research in the Public, Public leisure, National Park Authorities or similar sectors. Weighting 24 %

  3. The degree to which the proposed approach satisfies the authority's requirements as determined by the supplier's response to the ITT process. Weighting 16 %

  4. The quality and availability of specialist staff. Weighting 10 %

IV.2.2)
An electronic auction has been used

• IV.3)
  ADMINISTRATIVE INFORMATION
• IV.3.1)
  File reference number attributed by the contracting authority

  LVRPA108S1003

• IV.3.2)
  Previous publication(s) concerning the same contract

  Contract notice

  Notice number in the OJEU: 2009/S 213-308882 of 6.11.2009

SECTION V: AWARD OF CONTRACT

LOT NO: - TITLE Visitor tracking and customer research.

• V.1)
  Date of contract award decision:

  24.2.2010

• V.2)
  NUMBER OF OFFERS RECEIVED:

  9

• V.3)
  NAME AND ADDRESS OF ECONOMIC OPERATOR IN FAVOUR OF WHOM A CONTRACT AWARD DECISION HAS BEEN TAKEN

  E-mail: Tel. Internet: CELLO MRUK Research Ltd
  9 Northburgh Street
  EC1V 0AHLondon
  UNITED KINGDOM
  glenn.adcook@cellomruk.co.uk
  +44 8456760078
  http://www.mruk.co.uk/

• V.4)
  INFORMATION ON VALUE OF CONTRACT

  Initial estimated total value of the contract

  Value 177 900 GBP

  Excluding VAT

  Total final value of the contract

  Value 227 900 GBP

  Excluding VAT

V.5)
THE CONTRACT IS LIKELY TO BE SUB-CONTRACTED

SECTION VI: COMPLEMENTARY INFORMATION

VI.1)
CONTRACT RELATED TO A PROJECT AND/OR PROGRAMME FINANCED BY COMMUNITY FUNDS

• VI.2)
  ADDITIONAL INFORMATION

  We are also acting on behalf of: London Parks & Green Spaces Forum.

  The Purchasing Authority is acting on behalf of the following organisations:

  London Parks & Green Spaces Forum.

  (MT Ref:64339).

• VI.3)
  PROCEDURES FOR APPEAL

VI.3.1)
Body responsible for appeal procedures

• VI.3.2)
  Lodging of appeals

  Precise information on deadline(s) for lodging appeals: Lee Valley Regional Park Authority will incorporate a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the contracting authority before the contract is entered into. Applicants have 2 working days from the notification of the award decision to request additional debriefing and that information has to be provided a minimum of 3 working days before the expiry of the standstill period. Such additional information should be required from the contact details provided in section 1.1 of this notice. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2006 (SI 2006 No 5) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months). Where a contract has not been entered into the Court may order the setting aside of the award decision or order the authority to amend any document and may award damages.

VI.3.3)
Service from which information about the lodging of appeals may be obtained

• VI.4)
  DATE OF DISPATCH OF THIS NOTICE:

  17.3.2010