UK-Maidstone: software package and information systems

2010/S 47-069373

CONTRACT NOTICE

Services

SECTION I: CONTRACTING AUTHORITY

• I.1)NAME, ADDRESSES AND CONTACT POINT(S):

  Kent County Council, ISG Commercial Management, 2nd Floor North, Cantium House, County Hall, Maidstone ME14 1XD, UNITED KINGDOM. Tel. +44 1622694922. Fax +44 1622694275.

  Internet address(es):

  General address of the contracting authority: www.businessportal.southeastiep.gov.uk/SECE [1].

  Further information can be obtained at: As in above-mentioned contact point(s).

  Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained at: As in above-mentioned contact point(s).

  Tenders or requests to participate must be sent to: As in above-mentioned contact point(s).

• I.2)TYPE OF THE CONTRACTING AUTHORITY AND MAIN ACTIVITY OR ACTIVITIES:

  Regional or local authority.

  General public services.

  The contracting authority is purchasing on behalf of other contracting authorities: yes.

SECTION II: OBJECT OF THE CONTRACT

• II.1)DESCRIPTION
• II.1.1)Title attributed to the contract by the contracting authority:

  UK-Maidstone: gateway customer information system.

• II.1.2)Type of contract and location of works, place of delivery or of performance:

  Services.

  Service category: No 7.

  NUTS code: UKJ42.

II.1.3)The notice involves:

II.1.4)Information on framework agreement:

• II.1.5)Short description of the contract or purchase(s):

  Kent County Council (the Council) is the largest local authority in England covering an area of 3 500 square kilometres. It has an annual expenditure of over GBP 1 000 000 000 on goods and services and a population of 1 300 000, The Council provides a wide range of personal and strategic services on behalf of its residents, operating in partnership with 12 district councils and 289 parish/town councils. Gateway, a front office shared service initiative between Kent County Council and several of the District and Borough Councils in Kent, offers a wide range of services to the public from a single point of contact. In the main these will be services delivered by the local authority (County and District level). However, Gateway will also be a means to encourage partnership opportunities with local and central government agencies and voluntary organisations, to offer a more holistic approach to helping customers with complex needs. In addition, Gateway offers public internet access and other similar public services to improve access to services and information. A Gateway may be on a local authority premises provided either by the Council or the area District/Borough council partner; the Council has overall responsibility for delivering multiple Gateways with a consistent look and feel. A customer may utilise Gateway by face-to-face, telephone or web-channels. This requirement is for a solution that will manage the flow of customers through the Gateways, dealing with scheduling and usage of the gateway facilities as well as monitoring critical measurements. The solution should also be able to build a profile of customer's use (i.e. what facilities have they already used, what facilities do the repeatedly use etc...) as well as report on the usage of specific facilities (i.e. 2 000 people have used housing advice facilities). The solution should also be able to track customer's usage across different Gateways. The proposed solution must support the planned deployment of fifteen Gateways over the lifetime of the contract. The deployment of this solution will need to respect existing software being used by the partnership across Kent Gateways. Where existing software can be shown to meet the requirements of this specification and the integration requirements of all partners, then a cost benefit decision will be made as to which system is used. It is more important for stakeholders that business requirements are met than forcing a one model solution. Essentially the solution should enable understanding of a customer journey - the complexity of their needs and the quality of the service delivered to them, as well as coordinate and simplify multiple service transactions for a customer by multiple agencies at a single physical location. The Solution will be required to interface with individual partner's CRM systems, queuing systems and scheduling systems. It will not be a requirement to interface with each partner's business systems.Software package and information systems.IT software development services.Software maintenance and repair services.

• II.1.6)Common procurement vocabulary (CPV):

  48000000, 72212517, 72267000.

II.1.7)Contract covered by the Government Procurement Agreement (GPA):

II.1.8)Division into lots:

• II.1.9)Variants will be accepted:

  Yes.

• II.2)QUANTITY OR SCOPE OF THE CONTRACT
• II.2.1)Total quantity or scope:

  Estimated value excluding VAT: 850 000 GBP.

II.2.2)Options:

• II.3)DURATION OF THE CONTRACT OR TIME-LIMIT FOR COMPLETION:

  Duration in months: 60 (from the award of the contract).

SECTION III: LEGAL, ECONOMIC, FINANCIAL AND TECHNICAL INFORMATION

• III.1)CONDITIONS RELATING TO THE CONTRACT

III.1.1)Deposits and guarantees required:

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions regulating them:

• III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

  Joint and several liability.

• III.1.4)Other particular conditions to which the performance of the contract is subject:

  No.

• III.2)CONDITIONS FOR PARTICIPATION
• III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers:

  Information and formalities necessary for evaluating if requirements are met: (a) is bankrupt or is being wound up, where his affairs are being administered by the court, where he has entered into an arrangement with creditors, where he has suspended business activities or is in any analogous situation arising from a similar procedure under national laws and regulations;

  (b) is the subject of proceedings for a declaration of bankruptcy, for an order for compulsory winding up or administration by the court or of an arrangement with creditors or of any other similar proceedings under national laws and regulations;

  (c) has been convicted by a judgment which has the force of res judicata in accordance with the legal provisions of the country of any offence concerning his professional conduct;

  (d) has been guilty of grave professional misconduct proven by any means which the contracting authorities can demonstrate;

  (e) has not fulfilled obligations relating to the payment of social security contributions in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority;

  (f) has not fulfilled obligations relating to the payment of taxes in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority;

  (g) is guilty of serious misrepresentation in supplying the information required under this Section or has not supplied such information;

  (h) has been the subject of a conviction for participation in a criminal organisation, as defined in Article 2(1) of Council Joint Action 98/733/JHA;

  (i) has been the subject of a conviction for corruption, as defined in Article 3 of the Council Act of 26.5.1972 and Article 3(1) of Council Joint Action 98/742/JHA3 respectively;

  (j) has been the subject of a conviction for fraud within the meaning of Article 1 of the Convention relating to the protection of the financial interests of the European Communities;

  (k) has been the subject of a conviction for money laundering, as defined in Article 1 of Council Directive 91/308/EEC of 10.6.1991 on prevention of the use of the financial system for the purpose of money laundering.

III.2.2)Economic and financial capacity:

III.2.3)Technical capacity:

• III.2.4)Reserved contracts:

  No.

• III.3)CONDITIONS SPECIFIC TO SERVICES CONTRACTS
• III.3.1)Execution of the service is reserved to a particular profession:

  No.

III.3.2)Legal entities should indicate the names and professional qualifications of the staff responsible for the execution of the service:

SECTION IV: PROCEDURE

• IV.1)TYPE OF PROCEDURE
• IV.1.1)Type of procedure:

  Restricted.

• IV.1.2)Limitations on the number of operators who will be invited to tender or to participate:

  Envisaged minimum number: 5. Maximum number: 8

  Objective criteria for choosing the limited number of candidates: As stated in the Pre-Qualification Questionnaire.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue:

• IV.2)AWARD CRITERIA
• IV.2.1)Award criteria:

  The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document.

IV.2.2)An electronic auction will be used:

• IV.3)ADMINISTRATIVE INFORMATION

IV.3.1)File reference number attributed by the contracting authority:

• IV.3.2)Previous publication(s) concerning the same contract:

  No.

• IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document:

  Payable documents: no.

• IV.3.4)Time-limit for receipt of tenders or requests to participate:

  12.4.2010 - 17:00.

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates:

• IV.3.6)Language(s) in which tenders or requests to participate may be drawn up:

  English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender:

IV.3.8)Conditions for opening tenders:

SECTION VI: COMPLEMENTARY INFORMATION

VI.1)THIS IS A RECURRENT PROCUREMENT:

VI.2)CONTRACT RELATED TO A PROJECT AND/OR PROGRAMME FINANCED BY EU FUNDS:

• VI.3)ADDITIONAL INFORMATION:

  Expressions of interest must be made via the South East Business Portal www.businessportal.southeastiep.gov.uk [2].

  GO reference: GO 10030413/01.

VI.4)PROCEDURES FOR APPEAL

VI.4.1)Body responsible for appeal procedures:

VI.4.2)Lodging of appeals:

VI.4.3)Service from which information about the lodging of appeals may be obtained:

• VI.5)DATE OF DISPATCH OF THIS NOTICE:

  4.3.2010.