Directive 2004/18/EC

Section I: Contracting authority

• I.1) Name, addresses and contact point(s)

  For the attention of: Kirsty Bower
  Contact: Documents available from: http://www.affinitysutton.com/about_us/tender_opportunities.aspx
  Affinity Sutton Group
  6 More London Place, Tooley Street
  London
  SE1 2DA
  UNITED KINGDOM
  Email: asg.tenders@affinitysutton.com

  Internet address(es):

  General address of the contracting authority: http://www.affinitysutton.com/

  Address of the buyer profile: http://http://www.affinitysutton.com/about_us/tender_opportunities.aspx

  Electronic access to information: http://http://www.affinitysutton.com/about_us/tender_opportunities.aspx

  Further information can be obtained from:

  The above mentioned contact point(s)

  Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from:

  The above mentioned contact point(s)

  Tenders or requests to participate must be sent to:

  Internet address: Affinity Sutton
  Level 6, 6 More London Place, Tooley Street
  SE1 2DA London
  UNITED KINGDOM
  http://affinitysutton.com

• I.2) Type of the contracting authority

  Body governed by public law

• I.3) Main activity

  Housing and community amenities

• I.4) Contract award on behalf of other contracting authorities

  The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

• II.1) Description

  • II.1.1) Title attributed to the contract by the contracting authority:

    Customer satisfaction surveys and other services.

  • II.1.2) Type of contract and location of works, place of delivery or of performance

    Services

    Service category No 10: Market research and public opinion polling services

    NUTS code

  • II.1.3) Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

    The notice involves a public contract

  • II.1.4) Information on framework agreement

    Not provided

  • II.1.5) Short description of the contract or purchase(s)

    The object is to procure a contract for the design and delivery of customer satisfaction surveys and associated services. The contract will initially have 2 separate provisions though this may develop over time. These provisions will be for:

    — Quarterly customer satisfaction survey – this survey will commence on start of contract,

    — Monthly customer satisfaction tracker for ASG’s repairs & gas servicing contractor(s). – This survey will not commence under contract until 1.7.2013. The proposed contract will be for a maximum of 4 years. Affinity Sutton reserves the right to extend this contract for up to a further 5 year(s) on a either an annual basis or a 2 plus 2 plus 1 basis.

  • II.1.6) Common procurement vocabulary (CPV)

    79300000

  • II.1.7) Information about Government Procurement Agreement (GPA)

    The contract is covered by the Government Procurement Agreement (GPA): no

  • II.1.8) Lots

    This contract is divided into lots: no

  • II.1.9) Information about variants

    Variants will be accepted: yes

• II.2) Quantity or scope of the contract

  • II.2.1) Total quantity or scope:

    As per ITT documents.

    Estimated value excluding VAT:

    Range: between 600 000,00 and 2 000 000,00 GBP

  • II.2.2) Information about options

    Options: no

  • II.2.3) Information about renewals

    This contract is subject to renewal: no

• II.3) Duration of the contract or time limit for completion

  Duration in months: 108 (from the award of the contract)

Section III: Legal, economic, financial and technical information

• III.1) Conditions relating to the contract

  • III.1.1) Deposits and guarantees required:

    Not provided

  • III.1.2) Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

    Not provided

  • III.1.3) Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

    Not provided

  • III.1.4) Other particular conditions

    The performance of the contract is subject to particular conditions: no

• III.2) Conditions for participation

  • III.2.1) Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

    Information and formalities necessary for evaluating if the requirements are met: As per ITT.

  • III.2.2) Economic and financial ability

    Information and formalities necessary for evaluating if the requirements are met: As per ITT.

    Minimum level(s) of standards possibly required: As per ITT.

  • III.2.3) Technical capacity

    Information and formalities necessary for evaluating if the requirements are met:

    As per ITT.

    Minimum level(s) of standards possibly required:

    As per ITT.

  • III.2.4) Information about reserved contracts

    Not provided

• III.3) Conditions specific to services contracts

  • III.3.1) Information about a particular profession

    Execution of the service is reserved to a particular profession: yes

    Reference to the relevant law, regulation or administrative provision: Market research.

  • III.3.2) Staff responsible for the execution of the service

    Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

• IV.1) Type of procedure

  • IV.1.1) Type of procedure

    Open

  • IV.1.2) Limitations on the number of operators who will be invited to tender or to participate

    Not provided

  • IV.1.3) Reduction of the number of operators during the negotiation or dialogue

    Not provided

• IV.2) Award criteria

  • IV.2.1) Award criteria

    The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

  • IV.2.2) Information about electronic auction

    An electronic auction will be used: no

• IV.3) Administrative information

  • IV.3.1) File reference number attributed by the contracting authority:

    0148-12KB

  • IV.3.2) Previous publication(s) concerning the same contract

    no

  • IV.3.3) Conditions for obtaining specifications and additional documents or descriptive document

    Payable documents: no

  • IV.3.4) Time limit for receipt of tenders or requests to participate

    29.10.2012 - 12:00

  • IV.3.5) Date of dispatch of invitations to tender or to participate to selected candidates

    Not provided

  • IV.3.6) Language(s) in which tenders or requests to participate may be drawn up

    English.

  • IV.3.7) Minimum time frame during which the tenderer must maintain the tender

    Duration in months: 6 (from the date stated for receipt of tender)

  • IV.3.8) Conditions for opening tenders

    Date: 29.10.2012 - 16:00

    Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

• VI.1) Information about recurrence

  This is a recurrent procurement: yes

  Estimated timing for further notices to be published: 4 to 9 years

• VI.2) Information about European Union funds

  The contract is related to a project and/or programme financed by European Union funds: no

• VI.3) Additional information

  Not provided

• VI.4) Procedures for appeal

  • VI.4.1) Body responsible for appeal procedures

    Not provided

  • VI.4.2) Lodging of appeals

    Not provided

  • VI.4.3) Service from which information about the lodging of appeals may be obtained

    Not provided

• VI.5) Date of dispatch of this notice:

  11.9.2012